Orders are dispatched within 24 to 48 hours of order confirmation and design approval. After dispatch, delivery usually takes 3 to 6 working days in metro cities, 5 to 8 working days in the rest of India and 7 to 12 working days in remote and hilly areas. Bulk orders run on the timeline quoted for that order. Full details are in our Shipping & Delivery Policy.

We offer partial COD — you pay an advance online at checkout and the balance at delivery. Two things to know before you choose it. Shipping is not free on partial-COD orders; a shipping and collection charge applies and depends on the product, its weight and size, your location and the order value, and it is shown at checkout before you confirm. And couriers do not offer open delivery — the parcel cannot be opened and checked before payment — and in our experience they sometimes do not accept cash and ask for card or UPI instead.

Yes, and you have two options. You can upload your logo and build the design yourself in our live preview tool, where you see exactly how it will look on the product — magnetic badges, t-shirts, hoodies, caps, metal keychains and more — and we process that order directly from what you created. Or you can simply send your logo and our designer will prepare the design and share a preview with you. In that case production starts only after you approve the preview.

Prepaid orders ship free anywhere in India, whatever the number of items in your cart, unless the product page or your quotation says otherwise. Shipping is charged on partial-COD orders, on bulk and multi-address orders as stated in the quotation, and on urgent or special dispatch — bus parcel, train parcel, air cargo, a dedicated vehicle or hand delivery — which is charged extra even on a prepaid order. We tell you the amount and take your approval before booking.

You can ask to cancel or change an order within 2 working hours of placing it, by email or WhatsApp with your order number, as long as design, material cutting or printing has not started. Within that window we cancel and refund the full amount. After it, the order cannot be cancelled, because the product is being made only for you. A change is effective only once we confirm it in writing, and it may change the price and the delivery date.

Report it within 48 hours of delivery to order@printmine.in or on WhatsApp, with your order number, the uncut unboxing video and clear photographs of the product and packaging. Keep the product, tags and original packaging intact until the matter is settled. We check the claim against our production, QC and dispatch records and reply within 2 working days.