Cancellation, Replacement & Refund Policy

1What this policy covers

This page explains when an order can be cancelled or changed, when a replacement is given, when a refund is paid, and what you need to send us for a claim. It applies to every order placed with PrintMine.in, a brand of HK Enterprises.

It forms part of our Terms and Conditions and should be read with our Shipping & Delivery Policy. The timelines and rules on all three pages are the same; if you ever find a difference, the Terms and Conditions apply.

2Why cancellation is limited

Everything we sell is printed on demand. Nothing is picked off a shelf. Once your order is confirmed, fabric or blanks are issued, your design is set up, film and ink are consumed, machine time is booked, and the piece is finished with your logo on it.

3Cancelling or changing an order

• You can ask to cancel or change an order within 2 working hours of placing it, by email or WhatsApp with your order number.
• Within that window, and provided design, material cutting or printing has not started, we cancel the order and refund the full amount paid.
• A change — size, colour, quantity, design or address — is only effective once we confirm it in writing. A change may alter the price and the delivery date.
• Working hours are Monday to Saturday, 10 AM to 7 PM IST. A request sent outside working hours is counted from the next working hour.

4When cancellation is not possible

• After the 2-working-hour window, or once design, material cutting or printing has started — whichever is earlier.
• Once the order has been dispatched, and after delivery.
• For personalised items at any stage where the customisation is already applied.

If we do agree to cancel after work has started, we deduct the cost of material, printing, design time and work already done, and refund the balance. For a fully printed order that balance can be nil.

5No returns or exchanges

We do not accept returns or exchanges, because every product carries your logo, name or artwork. In particular, we cannot take back an order because:

• you changed your mind, or the plan or event changed;
• a wrong size, colour or quantity was selected at the time of ordering;
• a spelling, name or logo version was wrong in the design you approved or created; or
• you no longer need the product.

The only exception is a damaged, defective, wrong or short delivery, covered next.

6Damaged, wrong or short delivery

• Report the issue within 48 hours of delivery to order@printmine.in or on WhatsApp, with your order number, the video and clear photographs of the product and packaging.
• Keep the product, its tags and the original packaging intact until the matter is settled.
• We check the claim against our production, QC and dispatch records and reply within 2 working days.

7How a replacement works

• If the fault is ours or the courier’s — damaged in transit, defective, wrong item, wrong print, short quantity — we reprint and replace the affected pieces and bear the shipping both ways. There is no extra charge to you.
• If the issue comes from what you selected or approved — wrong size, spelling in the approved design, wrong address — a replacement can still be produced, but it is billed as a fresh order and shipping is payable by you.
• Where a reverse pickup is needed, we arrange it. The product, tags and packaging must be intact.
• A replacement is produced on the same timeline as a new order and dispatched within 5 working days of approval, subject to material availability.
• Where a replacement is genuinely not possible — the material is discontinued, or you no longer need it — we refund the amount paid for the affected pieces.

8What is not covered

These are normal in printing and manufacturing, and are not treated as defects:

• A slight difference between the colour on your screen and the printed colour, or a shade difference between batches, fabrics or print methods.
• A small variation in print position or size, usually within about 5 mm.
• A small variation in garment measurements against the size chart.
• Damage caused after delivery by wrong washing, ironing on the print, bleach, rough use or storage.
• Products that have been used, washed, altered or printed over after delivery.
• A claim made after the 48-hour window, or without the uncut unboxing video.

9Refunds and how they are paid

• Where a refund is payable, it is paid to the original payment method — the same card, UPI ID or bank account used for the order. We do not pay refunds in cash or to a different account.
• Refunds are processed within 7 working days of approval. Your bank or card issuer may take a few days more to show the credit.
• A refund covers the amount paid for the affected pieces. Where the order was cancelled after work had started, material, printing, design time and freight already incurred are deducted first.
• Shipping charges that were actually incurred — including on advance-and-balance, bulk, multi-address or urgent dispatch orders — are not refunded.
• We do not pay compensation beyond this, such as double refunds, penalty amounts, or loss caused by a missed event or deadline. This is explained in section 20 of our Terms and Conditions.

10Returned and undelivered parcels

You can see where a parcel is at any time on our Track your order page, using the tracking ID or your order number.

• If a parcel comes back to us because it was refused, left unclaimed, not paid for, the delivery call was not answered, or the address could not be found, re-dispatch is chargeable and freight both ways is payable by you.
• A returned parcel takes 10 to 15 days to travel back and reach our office. That return leg is handled by the courier and is not in our control. We can only re-dispatch after the parcel physically reaches us, and a fresh delivery timeline starts from the new dispatch date.
• Re-dispatch is subject to the reason recorded by the courier — address not traceable, consignee unreachable, delivery refused or payment not made — along with the courier’s proof, such as the attempt log or delivery remarks. Where the courier’s record and your account differ, we take it up with the courier and decide on that evidence. A delay caused by an RTO and its return transit is not a ground for cancellation, compensation or a penalty.
• If you choose to cancel instead of having it re-dispatched, we deduct material, printing, work already done and freight both ways, and refund the balance. For a fully printed order that balance can be nil.
• On an advance-and-balance order where the balance was not paid at delivery, the advance is adjusted against the same costs, and anything left over is refunded.
• Returned parcels are held for 30 days. After that we are free to dispose of the goods, and no refund is payable for a customised order.

11Orders we cancel

We may cancel an order before dispatch — for example on a pricing or stock error, a payment we cannot verify, an address we cannot service, or artwork we are not comfortable printing, such as a brand logo you may not be authorised to use.

• Where we cancel before production starts, we refund the full amount paid.
• Where we cancel after production has started because of something in your content or instructions, we refund the amount paid after deducting the material, printing and work already completed.
• We are not liable for any loss, delay or missed deadline caused by such a cancellation.

12Bulk and corporate orders

• Bulk orders run on the quotation and purchase order agreed in writing. Cancellation terms stated there apply to that order.
• Because bulk production is planned in batches and material is bought for the order, a bulk order cannot be cancelled once material has been issued or printing has started.
• For a short or damaged quantity in a bulk order, send the unboxing video with photographs of the outer box and the packing slip. We reprint the affected quantity.
• Where only part of an order is affected, the remedy applies to that part, not to the whole order.

13How to raise a request

Write to us with your order number and, for a damage or shortage claim, the uncut unboxing video. We acknowledge within 2 working days and aim to resolve within 30 days.

14Governing law

This policy is governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Raipur, Chhattisgarh. Nothing here takes away a right you have under Indian consumer law that cannot be excluded by agreement.