Terms and Conditions

1Who these terms are with

PrintMine.in is a brand owned and operated by HK Enterprises, GSTIN 22AAMFH1314C1Z4, office at Beside HR Tower, Manuas Reality Road, Agroha Colony, Raipur, Chhattisgarh 492001, India. In these terms, “we”, “us” and “our” mean HK Enterprises, and “you” means the customer placing the order.

By browsing this website, requesting a quotation, approving a design or placing an order on any channel — website, email, WhatsApp, phone or in person — you accept these terms. If you are ordering for a company, you confirm that you are authorised to accept these terms on its behalf.

We may update these terms from time to time. The version on this page at the time you place your order is the one that applies to that order.

2How an order is confirmed

• A price shown on the website, in a quotation or on chat is an invitation to order, not a confirmed contract.
• Every product page carries the full details of that product — material, fabric or metal, GSM or thickness where it applies, size chart, available colours, print method, minimum quantity, what is included in the pack and the price per piece. By placing the order you confirm that you have read those details and that the product, size and quantity you selected are what you want.
• An order is confirmed only when we have received your payment (or the agreed advance) and your approval of the design mock-up, where a mock-up applies.
• Quotations are valid for 15 days unless we write otherwise, because material and freight rates move.
• We may decline or cancel any order before dispatch — for example on a pricing or stock error, a suspected fraudulent payment, an address we cannot service, or content we are not comfortable printing. In that case we refund what you have paid for that order and nothing more is payable by either side.

3Pricing, GST and invoices

All prices are in Indian Rupees and are inclusive of GST unless the quotation says otherwise. Every order is billed with a GST invoice showing the HSN or SAC code, the taxable value and the tax charged.

GST is charged at the rate in force on the date of supply. The rate depends on the product and, for garments, on the price per piece:

• You can add your GSTIN yourself. Log in and open My Account → Orders, add your company GSTIN against the order, map it to the invoice and download the GST invoice from there.
• To claim input tax credit, add the GSTIN before the invoice is filed in our GST return. Once filed, the GSTIN on that invoice cannot be changed, so please add it as soon as the order is placed.
• Your account also keeps the full record of each order — products, sizes, quantities, the approved design preview, payment and invoice — so you can check it any time.
• Prices can change without notice. The price confirmed on your order is the price for that order.
• Bank charges, payment-gateway charges or international card charges, where any apply, are yours.

4Payment, advance and partial COD

Prepaid orders. Website orders are normally paid in full at checkout through the payment options shown there.

Advance and balance (partial COD). For some orders we accept an advance at checkout or on confirmation, with the balance paid at delivery. The advance amount is whatever is shown at checkout or agreed in writing for that order, and it can change from order to order and from time to time.

Shipping is charged extra on these orders. Free shipping applies to prepaid orders only. On an advance-and-balance order, a shipping and collection charge applies, and the amount depends on the product, its weight and size, the delivery location and the order value. The exact charge is shown at checkout or in your quotation before you confirm.

The goods remain our property until we have received the full amount for that order.

5Artwork, design preview and approval

There are two ways an order reaches production, and in both the design that is approved on the website is the design we print.

A. You send the file, our designer prepares the design.

• You upload or send your logo, text or artwork and we prepare the design for you.
• We share a design preview or mock-up for your approval.
• Your approval on any channel — website, email or WhatsApp — is final. We print exactly what was approved: the same spelling, size, colour and placement.
• If you do not approve the preview within 2 days, the delivery date moves accordingly.

B. You design it yourself with our preview tool.

• Our website has a live preview and design tool. When you place the logo or text yourself and complete the order, that preview is your approved design and the order goes straight into production without any further confirmation from us.
• The saved preview is shown in your order details in My Account → Orders. Please open it and check it immediately after ordering.
• We print what the preview shows. A logo placed small, cropped, off-centre, stretched or in low resolution in the preview will print that way.

• Send artwork in a print-ready format — PNG, PDF, AI, CDR or EPS — at a good resolution. A small or blurred file prints the way it was supplied.
• Changes after approval are possible only before printing starts, and may change the price or the delivery date.

6Trademarks, brand names and your content

We are a job-work printer. We print on your written instruction, on your responsibility. By sending any logo, brand name, artwork, photograph, character or text for printing, you confirm that you own it or hold a valid licence or written permission to have it printed, and that printing it infringes nobody’s rights.

Our right to refuse. We may refuse, hold or cancel any order at any stage if the content appears to belong to another brand, looks like a counterfeit or replica, carries a registered or well-known trademark you may not be authorised to use, or could expose us to a claim. We may ask for a brand authorisation letter or other proof. If it is not provided, we cancel the order and refund what you paid after deducting material, printing and work already done. We are not liable for any loss, delay or missed deadline caused by such a refusal.

Indemnity. If any claim, notice, proceeding or demand is made against us by a brand owner, rights holder, marketplace or authority because of content you asked us to print, you will defend us and indemnify us in full — including damages, settlements, penalties, seizure or destruction of goods, legal fees and our cost of responding.

Rights holders can write to order@printmine.in with proof of their rights. We stop further production of the item while we review, and we share the matter with the customer who placed the order.

7What to expect from a printed product

These are normal in printing and manufacturing, and are not defects:

• Colour. Screen colours differ from printed colours. Shade can also vary slightly between batches, fabrics and print methods. We match as closely as the process allows, not exactly.
• Placement and size. A small tolerance in print position and size is normal, usually within about 5 mm.
• Garments. Size measurements can vary slightly from the size chart, and fabric shade can vary between dye lots.
• Care. Printed apparel should be washed inside out, in cold water, without bleach or harsh detergent and without ironing directly on the print. Damage from wrong washing or use is not covered.
• Samples. A sample approved earlier is a reference for quality, not a guarantee of an identical shade in a later production run.

8Dispatch and delivery

• Orders are dispatched within 24 to 48 hours of confirmation and design approval. Dispatch happens Monday to Saturday, excluding Sundays and public holidays.
• After dispatch, delivery usually takes 3 to 6 working days in metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) and 5 to 8 working days in the rest of India. Remote and hilly areas take longer, and bulk orders run on the timeline quoted for that order. The full table is in our Shipping & Delivery Policy.
• All timelines are estimates given by the courier, not guarantees. Unless we have agreed a committed date in writing for your order, a delay does not entitle you to cancel the order or claim compensation.
• Shipping is free on prepaid orders within India unless the product page or quotation says otherwise. Advance-and-balance, bulk and multi-address orders carry a shipping charge, as explained in section 4.
• Urgent or special dispatch is charged extra, on prepaid orders as well. Where you need the order faster than the normal courier timeline and we arrange bus parcel, train parcel, air cargo, a dedicated vehicle or hand delivery, the actual cost of that service is payable by you. We confirm the amount in writing and book it only after your approval. Such consignments are collected from the transporter’s counter, are not tracked like a courier shipment, and once handed over are subject to the transporter’s own rules on delay, loss and liability.
• We ship through courier partners such as Delhivery, Blue Dart, DTDC, Xpressbees and India Post. Tracking details are shared once the parcel is booked.
• We are not liable for a delay or failed delivery caused by a wrong or incomplete address, a wrong phone number, the recipient being unavailable or refusing the parcel, restricted or non-serviceable areas, strikes, weather, public holidays, curfews, government restrictions or courier policy.
• In areas where couriers do not deliver to the door, you may need to collect the parcel from the courier’s nearest office.
• Returned parcels (RTO). If a parcel comes back to us because it was refused, unclaimed, carried a wrong address, or the delivery call was not answered, re-dispatch is chargeable and freight both ways is payable by you. A returned parcel takes 10 to 15 days to travel back and reach our office; that return leg is handled by the courier and is not in our control, and we can only re-dispatch after the parcel reaches us. Re-dispatch is subject to the reason recorded by the courier partner and their proof of the failed delivery. A delay caused by an RTO is not a ground for cancellation, compensation or a penalty. The full position is in our Shipping & Delivery Policy.
• Risk in the goods passes to you when the parcel is handed over to the courier. Title passes when we receive full payment.

9Changes and cancellation

• You can ask to change or cancel an order within 2 working hours of placing it, by email or WhatsApp with your order number. We confirm every change in writing — a change is not effective until we confirm it.
• After that window, or once design, material cutting or printing has started — whichever is earlier — the order cannot be cancelled, because it is made only for you.
• If we do accept a cancellation after work has started, we deduct the cost of material, printing, design time and work already done, and refund the balance. For a fully printed order that balance can be nil.
• A changed design, size or quantity may change the price and the delivery date.
• Refunds, where payable, are made to the original payment method within 7 working days of approval. Your bank may take a few days more to credit it.

10Print on demand: replacement instead of refund

Everything we sell is printed on demand. Nothing is picked off a shelf: once your order is confirmed, fabric or blanks are issued, your design is set up, ink and film are consumed, machine time is booked and the piece is finished with your logo on it. That product has no value to any other customer.

For that reason:

• Cancellation is not possible once production has started, and not at all once the order has been dispatched or delivered.
• We do not accept returns or exchanges for a change of mind, a wrong size or wrong detail selected by you, a delay in your own event, or because the product no longer suits your plan.
• Where something is genuinely wrong with what we delivered, our remedy is a replacement — we reprint and re-ship the affected pieces. A refund is considered only where a replacement is not possible, and is limited to the amount paid for the affected pieces.

11Damaged or wrong product

• Report the issue within 48 hours of delivery to order@printmine.in or on WhatsApp, with your order number, the video and photographs.
• Keep the product, tags and original packaging intact until the matter is settled. We may arrange a reverse pickup.
• If the fault is ours or the courier’s — damaged, defective, wrong item, wrong print — we replace the product and bear the shipping both ways. A replacement is dispatched within 5 working days of approval, subject to material availability. Where a replacement is not possible, we refund that item.
• If the issue comes from what you approved or supplied — wrong size chosen, spelling in the approved mock-up, wrong address — a replacement can still be made, but it is billed as a fresh order and shipping is payable by you.
• For a shortage or a missing item in a bulk order, send the unboxing video along with photographs of the outer box and the packing slip.

12Availability and substitution

Products are delivered as shown on the website, from the sources listed there. If an item, colour or size becomes unavailable after you order, we will tell you and offer a close alternative, a change in the order, or a refund of that item. Where an alternative is agreed in writing, we supply that.

13Bulk and corporate orders

• Bulk orders run on the quotation, purchase order and timeline agreed in writing for that order. Where those terms and these terms differ, the written order terms apply for that order only.
• Size lists, name lists, addresses and GST details must be shared in the format we ask for. A delay or error in that data moves the delivery date and is not our responsibility.
• For deliveries to multiple addresses, freight for each address is charged as agreed in the quotation.
• If the delivered quantity differs from the ordered quantity for any reason, we confirm it with you and bill the actual quantity supplied.
• Payment terms for credit or dispatch-against-PO orders are those stated in the quotation. Overdue amounts may carry interest at 1.5% per month from the due date.

14Brand affiliation disclaimer

PrintMine.in has no affiliation with any brand, in India or abroad. Everything we list and sell — t-shirts, hoodies, badges, keychains, pens, mobile stands and other merchandise — is either made in house or procured from independent vendors, and then customised to your order.

Product names on our website describe the style, not a brand. For example, “polo t-shirt” refers to a collared t-shirt as a garment style and has no connection with any branded product. Fabrics, tags and packaging are sourced independently and are not associated with any brand.

15Our intellectual property

The PrintMine.in name, logo, website design, photographs, product mock-ups, descriptions and other material on this website belong to us and may not be copied, reproduced or used without our written permission.

We do not claim ownership of any third-party trademark or brand name shown on the site; those belong to their respective owners, and they appear only to describe a customer order or a product style.

Artwork you supply stays yours. A mock-up or design our team creates for you may be used by you for that order; we may also show the finished product in our portfolio and marketing unless you ask us not to, as explained in our Privacy Policy.

16Communications

By placing an order or creating an account, you agree to receive order-related messages from us by email, phone, SMS and WhatsApp. These are part of the service.

Once you place an order you are our customer, and on that basis — with the consent you give at that point — we may also send you offers, new launches and campaigns for products similar or related to what you ordered. You can stop these at any time by replying STOP on WhatsApp or SMS, clicking unsubscribe in any marketing email, or writing to order@printmine.in. WhatsApp and SMS opt-outs apply immediately and other lists are updated within 72 hours, and in every case within 7 days. Stopping promotional messages never affects an order you have already placed. How we handle your information is explained in our Privacy Policy.

17Limits of our liability

• Our products and services are provided on an “as is” basis, without any warranty beyond what these terms and Indian law provide.
• Our total liability for any order is limited to the amount you paid for that order, and at our option is settled by replacement, repair or refund.
• We are not liable for indirect or consequential loss — lost profit, lost business, lost contracts, missed events, penalties charged to you by your own client, or damage to reputation.
• We are not liable for a quality expectation that was not agreed in writing, for misuse or mishandling after delivery, or for damage caused by wrong washing, storage or use.
• We are not liable for loss caused by details you supplied or approved, including addresses, spellings, sizes, quantities and artwork.
• Nothing here limits any right you have under Indian consumer law that cannot be limited by agreement.

18Events outside our control

We are not responsible for a delay or failure caused by events beyond our reasonable control — power or machine failure, raw material or import shortage, transport strikes, courier disruption, floods, fire, epidemic, riot, curfew, government order or restriction, internet or payment-gateway outage. In such a case we will keep you informed and deliver as soon as we reasonably can, or refund the undelivered part of the order.

19Changes to these terms

We may add to, delete or change these terms at any time. The current version is always on this page with the updated date at the top. Terms in force when you place an order govern that order; continuing to use the website or place new orders after a change means you accept the updated terms.

20Complaints, disputes and claims

If something has gone wrong, tell us first. Our team is available Monday to Saturday, 10 AM to 7 PM IST and we would rather fix the problem than argue about it. Most issues are settled with a reprint or a replacement within a few days.

How to raise a complaint

• Step 1. Write to order@printmine.in or message +91 9203927724 with your order number and the proof the issue needs — for a damaged or wrong product, the uncut unboxing video and photographs.
• Step 2. We acknowledge within 2 working days, check it against our production, approval and dispatch records, and give you our resolution within 30 days.
• Step 3. If the answer does not satisfy you, write back asking for it to be reviewed by our management, and we will look at it again.

• Give us a chance to fix it first. Before any claim, notice or public complaint, please allow us the 30 days above to investigate and resolve. We keep complete records for every order — the approved design preview, the order details you confirmed, production and QC records, dispatch and courier proof of delivery — and we rely on those records when a claim is examined.
• Claims without the required proof. A transit damage, shortage or wrong-item claim needs the uncut unboxing video described in section 11. Without it we have no way to verify what happened and cannot accept the claim.
• Claims that are not made in good faith. Where a claim is found to be false, exaggerated, based on edited or tampered proof, or made after the product has been used, washed or altered, we decline it and reserve the right to recover the costs it caused us, including reprint, freight and legal costs.
• Delay-related claims. Delivery timelines are estimates given by couriers. Unless a committed delivery date was agreed with us in writing for your order, a delay is not a ground for cancellation, compensation or a penalty.
• Formal notices. Any legal notice must be sent in writing to our registered office address below, and a copy to order@printmine.in, so that it reaches the right person. We respond to every notice we receive.

Nothing in these terms takes away a right you have under Indian consumer law that cannot be excluded by agreement. These steps are about giving us a fair chance to put things right before the matter goes further.

21Support and grievances

For anything about an order, an invoice or these terms, contact us. We acknowledge every complaint within 2 working days and aim to resolve it within 30 days.

22Governing law

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Raipur, Chhattisgarh. If any part of these terms is held invalid, the rest continues to apply.