Privacy Policy

1Who we are

PrintMine.in is a brand owned and operated by HK Enterprises, a business registered in India under GSTIN 22AAMFH1314C1Z4, with its office at Beside HR Tower, Manuas Reality Road, Agroha Colony, Raipur, Chhattisgarh 492001, India. In this policy, “we”, “us” and “our” mean HK Enterprises, and “you” means anyone who visits our website, places an order, or contacts us.

We make customised and printed products — apparel, magnetic badges, keychains, pens, mobile stands, joining kits and similar corporate gifting items. To do that, we need some information from you. This policy explains what we collect, why, who we share it with, how long we keep it, and what you can ask us to do with it.

By using this website, placing an order, or sending us an enquiry on any channel, you agree to this policy. If you do not agree with it, please do not use the website or share your information with us.

2Information we collect

We only ask for what we need to serve you. Depending on how you deal with us, this can include:

• Identity and contact details — name, company name, email address, phone or WhatsApp number, billing and delivery address, and GSTIN if you want a GST invoice in your company’s name.
• Order details — the products, sizes, quantities and colours you choose, the customisation you ask for, order value, invoice and payment status, and your order history with us.
• Files you upload — your logo, artwork, text, names lists or any other file you send for printing, by website upload, email or WhatsApp.
• Communication records — enquiries, chats, emails, WhatsApp messages and call notes, including approvals you give on design mock-ups.
• Website usage data — device type, browser, IP address, pages viewed, products clicked, time on page, and similar information collected through cookies and analytics tools.
• Reviews and content — ratings, reviews, photos or feedback you choose to post about our products.

3How we collect it

• Directly from you — when you fill a form, place an order, upload artwork, call us, or message us on WhatsApp, email or social media.
• Automatically — through cookies and similar technology when you browse this website.
• From our partners — for example our payment gateway confirms whether a payment succeeded, and a courier shares the delivery status of your shipment.
• From your company — if a colleague or your admin team places a bulk order and shares recipient names, sizes or delivery addresses with us.

4Why we use your information

We use your information for these purposes only:

• To process, print, pack and deliver your order, and to keep you updated about it.
• To prepare quotations, proforma invoices, GST invoices and e-way bills, and to maintain accounts as required by Indian tax law.
• To send design mock-ups for approval and to make the changes you ask for.
• To provide customer support, handle returns, replacements, damages and disputes.
• To verify orders and prevent fraud, misuse, chargebacks or abuse of our offers.
• To improve our products, website, pricing and service — usually using data that no longer identifies you personally.
• To send offers, new product updates and festive campaigns, where you have agreed to receive them.
• To meet legal, tax, accounting and regulatory obligations, and to defend or enforce legal claims.

5Artwork, logos and design files you send us

We print what you ask us to print. When you send us a logo, artwork, photograph, name, slogan or any other content, you give us a clear instruction to reproduce that content on the product you have ordered, and you allow us to use it only for that purpose — including sharing it with our production team and, where needed, a printing or finishing partner.

By sending us any content for printing, you confirm that:

• you own that content, or you have a valid licence, authorisation or written permission from the owner to get it printed on the products you have ordered;
• printing it does not infringe any trademark, copyright, design, personality or publicity right of anyone else;
• the content is not obscene, defamatory, misleading, or unlawful in India; and
• you will share proof of your right to use that content — such as a brand authorisation letter, purchase order or registration certificate — if we ask for it.

We keep a copy of your artwork so that repeat orders match your earlier batch. You can ask us to delete your artwork at any time, and we will do so unless we still need it for an order in progress or for our records of a completed order.

We may show finished products in our portfolio, website, social media or advertising. If you do not want your brand shown, write to us at order@printmine.in and we will remove it from our marketing material.

6Trademarks, brand names and third-party content

We are a job-work printer. We manufacture and print on the written instruction of the customer, on the customer’s own responsibility. We are not the author, owner or licensee of the content you send, and we do not claim any right in it.

Our right to refuse, hold or cancel an order. We may refuse, pause or cancel any order, at any stage, without giving reasons, if in our sole opinion the content appears to belong to another brand, looks like a counterfeit or replica, carries a registered trademark or well-known mark that you may not be authorised to use, or could expose us to a legal claim. In that case:

• we will tell you and, where you prefer, invite you to send a brand authorisation letter or other proof of your right to use that content;
• if you cannot provide it, we will cancel the order and refund the amount received, after deducting the cost of any material, printing or work already completed on your instruction; and
• we are not liable for any loss, delay, lost business or event deadline caused by such a refusal, hold or cancellation.

Indemnity. If any claim, notice, complaint, proceeding or demand is made against us by a brand owner, rights holder, marketplace, platform or authority because of content you asked us to print, you agree to defend us and to indemnify and hold us harmless against the full amount of any loss we suffer, including damages, settlements, penalties, seizure or destruction of goods, legal fees and the cost of our time spent responding. You also agree to join the matter as the responsible party if required, and to withdraw the content immediately on our request.

Takedown and complaints. If you are a brand owner or rights holder and you believe something we have printed or displayed infringes your rights, write to order@printmine.in with proof of your right and details of the product. We will review it promptly, stop further production of that item while we review, remove the affected listing or image, and share the matter with the customer who placed the order. We act in good faith and expect rights holders to do the same.

Any goodwill or reputation attached to a brand name printed on your order belongs to the owner of that brand, not to us. Nothing in this policy makes us a licensee, distributor or authorised manufacturer of any third-party brand.

7Who we share information with

We do not sell your personal data. We share it only with partners who help us run the business, and only as much as they need:

• E-commerce platform and hosting — our online store runs on Shopify, which stores your account, order and payment status information.
• Payment partners — payment gateways, UPI and card networks that collect your payment. They handle the payment data; we only see whether it succeeded.
• Courier and logistics partners — your name, address and phone number go to the courier handling your shipment, and to the shipping software we use to book it.
• Communication tools — the services we use to send order updates and marketing by WhatsApp, email and SMS.
• Analytics and advertising partners — services that help us understand website traffic and show our ads, as described in the cookies section below.
• Professional advisers — our accountants, auditors and lawyers, under confidentiality.
• Government and law enforcement — where we are required to share information by law, by a court order, or to protect our legal rights.

We ask our partners to use your information only for the service they provide to us. Each of them also has its own privacy policy and handles data under its own terms.

8Payments

Payments on this website are processed by payment partners through a secure, encrypted connection. We do not collect or store your card number, CVV, UPI PIN, net-banking password or any similar credential on our systems.

For bank transfers and partial-COD orders, we receive only the payment reference and the amount. Any payment dispute or refund timeline also depends on your bank and the payment partner, and is handled under our Cancellation & Refund Policy.

9Cookies and tracking

Cookies are small files stored by your browser. We use them to:

• keep your cart and session working while you shop;
• remember your preferences, such as the last tracking ID you checked;
• measure how our pages perform, using analytics tools; and
• show relevant ads on other platforms and measure whether those ads work.

You can block or delete cookies in your browser settings, and you can opt out of ad personalisation in the settings of the platform showing the ad. Essential cookies cannot be switched off, because the cart and checkout will not work without them.

10Marketing, WhatsApp, email and SMS

When you place an order or send an enquiry, we send you service messages — order confirmation, design approval, dispatch and tracking updates. These are part of the service and are not marketing.

We send promotional messages where you have agreed to receive them — by subscribing, by ticking the box at checkout, by giving your consent when you place an order or send an enquiry, or by starting a conversation with us on WhatsApp.

You can stop promotional messages at any time:

• reply STOP on WhatsApp or SMS;
• click unsubscribe in any marketing email; or
• write to order@printmine.in and ask us to remove you.

WhatsApp and SMS opt-outs are applied immediately. Email and other lists are updated within 72 hours, and in every case no later than 7 days of your request. If a campaign is already scheduled when you opt out, you may receive that one last message before the change takes effect.

Even after you opt out, we will still send the service messages needed to complete an order you have placed, and any message we are required to send by law.

11How long we keep information

• Invoices, tax and accounting records — kept as long as Indian tax, GST and company law require, which is generally up to 8 years.
• Order and delivery records — kept while they may be needed for support, warranty, repeat orders, disputes or audits.
• Artwork and design files — kept so repeat orders match, until you ask us to delete them.
• Marketing contacts — kept until you opt out, after which we keep only the minimum needed to honour your opt-out.
• Website analytics data — kept for the period set in the analytics tools we use.

When information is no longer needed for any of these purposes, we delete it or keep it in a form that no longer identifies you.

12How we protect information

We use reasonable security practices suited to the size of our business: access to customer data is limited to staff who need it, our website runs over HTTPS, payment data is handled by certified payment partners, and our store and tools are protected by passwords and access controls.

We run web security, firewall and access-control systems on our website and internal tools. We do not publish or share the technical details of those systems — their configuration, rules, logs, vendors or test reports — with customers or any other party, except where a court, a regulator or the law requires it. Disclosing how our protection is built would itself put customer data at risk, so we keep it confidential. A request for those details is not a right under this policy and will be declined.

If a data breach affects your personal data, we will inform you and the authorities as required by law, and tell you what happened and what you can do.

13Your rights and how to use them

You can ask us to:

• Access — give you a summary of the personal data we hold about you and who we have shared it with.
• Correct — fix anything that is wrong, out of date or incomplete.
• Delete — remove data we no longer need, except what we must keep by law, such as invoices.
• Withdraw consent — stop marketing messages or any processing you agreed to earlier.
• Nominate — name a person who can exercise these rights for you if you are unable to.
• Complain — raise a grievance with our Grievance Officers below, and with the data protection authority if you are not satisfied.

Write to order@printmine.in or call +91 9203927724 from the email address or phone number linked to your order, so we can confirm it is really you. We normally reply within 2 working days and resolve the request within 30 days. We may ask for proof of identity, and we may decline a request that is repetitive, unreasonable, or that would break a legal obligation or affect someone else’s rights.

14Children

Our website and products are meant for businesses and adults. We do not knowingly collect personal data of anyone below 18 years of age. If you are below 18, please use this website only with the involvement of a parent or guardian, who will be treated as the person responsible for the order. If we learn that we hold a child’s data without the required consent, we will delete it.

15Other websites and links

Our pages may link to other websites — payment pages, courier tracking pages, social media or partner sites. Once you leave our website, this policy no longer applies. We do not control those sites and are not responsible for their content or how they handle your data. Please read their own policies.

16Where your information is stored

We are based in India and we run our business from India. Some of the tools we use — our store platform, analytics, advertising and messaging services — are operated by companies that may store or process data on servers outside India. Where that happens, the information is handled under that provider’s terms and the protections required by applicable law. By using our website, you agree to this transfer and storage.

17Business changes

If our business, or part of it, is sold, merged, restructured or transferred, customer information may be transferred as part of that business, to the extent needed to continue serving you. The new owner will remain bound by this policy, or will tell you about any change.

18Limits of our responsibility

• You are responsible for the accuracy of the details you give us. We are not responsible for a delivery that fails or a wrong invoice because of a wrong address, phone number, GSTIN or spelling that you provided.
• We are not responsible for information you share with us on public platforms, on third-party chat tools, or through a channel we have not published as ours.
• We are not responsible for any trademark, copyright, design or personality-right claim arising from content you asked us to print. That responsibility, and your indemnity, are set out in section 6.
• Where we act on instructions from your company’s representative — for example a size list or address list — we are not responsible for how that information was collected inside your organisation.
• To the maximum extent permitted by law, our total responsibility in connection with your personal data is limited to the value of the order to which the issue relates, and we are not liable for indirect or consequential loss such as loss of profit, business or goodwill.
• Nothing in this policy limits any right you have under Indian law that cannot be limited by agreement.

19Changes to this policy

We may update this policy as our business, tools or the law change. The latest version will always be on this page with the updated date at the top. If a change is significant, we will highlight it on the website or tell you directly. Continuing to use the website or place orders after a change means you accept the updated policy.

20Grievance Officers and contact

For any question, request or complaint about your personal data, or about this policy, contact our Grievance Officers below. Either of them can help you. We acknowledge every grievance within 2 working days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may approach the Data Protection Board of India or the relevant authority under applicable Indian law.

21Governing law

This policy is governed by the laws of India, including the Information Technology Act, 2000 with its rules, and the Digital Personal Data Protection Act, 2023 as it comes into force. Any dispute relating to this policy is subject to the exclusive jurisdiction of the courts at Raipur, Chhattisgarh.