FAQ

Questions before you order?

Bulk pricing, artwork approval, delivery times and everything else our customers ask us most often.

Ordering & customisation

No, but we offer Partial COD. You can pay a portion of the amount online, and the remaining amount can be paid at the time of delivery.

Yes, you can receive a design preview before we proceed with your order. Once the design is prepared, we’ll share it with you for approval.

You can upload your logo or design in PNG, JPG, PDF format. For the best print quality, we recommend a high-resolution PNG with a transparent background or a vector file.

Shipping & delivery

Prepaid orders are dispatched in 24 – 48 hours. After dispatch:

  • Delhi, Mumbai, Bangalore, Hyderabad, Chennai — 3 to 6 working days
  • Rest of India — 5 to 8 working days

Express delivery is available on prepaid orders, with an estimated 4 – 6 working days in major cities.

Shipping is free on all online paid orders within India, and the charge stays the same no matter how many products are in your cart.

We ship through DTDC, Blue Dart and Delhivery. Where none of them service your area we try India Post, though we cannot guarantee it. We dispatch every day except Sunday and public holidays.

We deliver across India. For remote locations where couriers cannot attempt delivery, the recipient may be asked to collect the parcel from the nearest delivery center.

Payments & GST

Yes. All prices on the website include GST, and PrintMine.in is fully GST compliant as per the Government of India.

Yes. Share your company name and GSTIN while placing the order — or add them in the enquiry form — and we will raise the invoice in your company's name.

After delivery

No. Since all our products are customized specifically for you, orders cannot be cancelled once placed.

Please contact our Customer Support team with clear photos and an unboxing video so we can review the issue and assist you.

As every product is customized for you, refunds or returns are not available. If you receive a defective or incorrect product, contact us within 2 hours of delivery with a parcel opening video and clear photos, and we’ll arrange a replacement or correction.

It is the only way for us to tell whether damage happened in transit. Record one continuous video from the sealed courier package right through to the product being taken out. Without that video we are unable to process a damage or replacement claim.

Account & support

You can find your Order ID in the order confirmation message or email sent after placing your order. You can also check it in the My Orders section of your account.

Call +91 62624 27271 WhatsApp +91 62621 27724, or email order@printmine.in. We are available Monday to Saturday, 10 AM to 7 PM.