FAQ

Questions before you order?

Bulk pricing, artwork approval, delivery times and everything else our customers ask us most often.

Ordering & customisation

Send us the product, the quantity and your logo through the enquiry form or on WhatsApp. We share pricing and a mockup, and production starts once you approve it.

Yes. We take design approval from you before processing any order — nothing goes to print until you have seen the mockup and confirmed it.

It depends on the product. Most of our packs start small — magnetic badges from 5 pieces, printed T-shirts from 2 pieces — so you can order what your team actually needs instead of thousands of units.

Ask us any time and we will share real-time product photos and videos over WhatsApp or email. Our WhatsApp number is +91 62624 27271.

Shipping & delivery

Prepaid orders are dispatched in 24 – 48 hours. After dispatch:

  • Delhi, Mumbai, Bangalore, Hyderabad, Chennai — 3 to 6 working days
  • Rest of India — 5 to 8 working days

Express delivery is available on prepaid orders, with an estimated 4 – 6 working days in major cities.

Shipping is free on all online paid orders within India, and the charge stays the same no matter how many products are in your cart.

We ship through DTDC, Blue Dart and Delhivery. Where none of them service your area we try India Post, though we cannot guarantee it. We dispatch every day except Sunday and public holidays.

We deliver across India. For remote locations where couriers cannot attempt delivery, the recipient may be asked to collect the parcel from the nearest delivery centre.

Payments & GST

Yes. All prices on the website include GST, and PrintMine.in is fully GST compliant as per the Government of India.

Yes. Share your company name and GSTIN while placing the order — or add them in the enquiry form — and we will raise the invoice in your company's name.

After delivery

Write to order@printmine.in within 1 hour of placing the order, with the order number in the subject line. Once an order is dispatched it cannot be cancelled, and personalised orders cannot be cancelled or refunded after they are placed.

Record an unboxing video from the sealed courier package right through to the product — without it we are unable to process a complaint. Reach us within 2 hours of delivery at order@printmine.in or on +91 62621 27724, and we will arrange a reverse pickup and a brand new replacement. Keep the original tag and packing intact.

Because every product is personalised for you, we are unable to offer refunds or returns once customisation has begun. If something is defective or wrong on our part, tell us within 2 hours of delivery and we will replace or correct it.

It is the only way for us to tell whether damage happened in transit. Record one continuous video from the sealed courier package right through to the product being taken out. Without that video we are unable to process a damage or replacement claim.

Account & support

No — you can check out as a guest every time. Creating an account simply saves your details so you do not have to enter them on every order. You can sign up now, or create the account at the cart page before checking out.

Call +91 62621 27724, WhatsApp +91 62624 27271, or email order@printmine.in. We are available Monday to Saturday, 10 AM to 7 PM.